Faq

Do you provide upfront pricing?

Yes, we provide upfront pricing at all times so you can prepare your budget.


Do you have the lowest steam cleaning cost in Melbourne?

We always aim to give our customers with quality work on the budget. If you come across a service provider that has the lowest price, you may tell us and we will try to beat the price.


Do you clean carpets or rugs that are heavily stained?

Yes, it is one of our specialized service and we can efficiently remove them.


What is your Cancellation Policy?

Please inform us 24 hours in advance if you want to cancel, so that we can free up our schedule and provide to someone else or you may arrange an alternative time and date for the cleaning. (Please note that full charges apply if not informed 24 hrs in advance)


What is your Payment Policy?

Payment is expected at time of service.


What is your Pet Policy?

For the safety and security of your pets please have dogs and cats crated or gated prior to our arrival.


What are your operating times?

Local Steam Cleaning is operational on the below working hours:

Mon 7:00 AM – 7:00 PM
Tue 7:00 AM – 7:30 PM
Wed 7:00 AM – 7:00 PM
Thu 7:00 AM – 7:00 PM
Fri 7:00 AM – 7:00 PM
Sat 9:00 AM – 4:00 PM
Sun 9:00 AM – 4:00 PM

Holidays: Local Steam Cleaning is closed Christmas, New Years, and Labor Day.


What is your policy on Returned Checks?

A $40 fee will be applied for all checks returned for Nonsufficient Funds.


What is your Warranty Service?

Concerns or Issues with Service should be addressed within 24 hours of service by calling Local Steam Cleaning at 04521 56225.


What cleaning solutions do you use?

Local Steam Cleaning makes sure that we do not do any impact to nature, environment and those dwelling in their homes and commercial spaces. Our team only uses eco-friendly.